Maintastic currently supports the following sub-processors with the appropriate technical and organizational security measures ensuring that the sub-processing of personal data is protected to the standards required by applicable data protection laws. Further information relating to sub-processor security measures can be found via the external links below.
Microsoft Deutschland GmbH, Germany
Microsoft
Deutschland
GmbH
Walter-Gropius-Straße 5
80807 München
Germany
Hosting takes place exclusively in the European legal area. The server location is typically Amsterdam (configuration: Microsoft Azure / Europe Region West, Netherlands, Amsterdam). A separate Maintastic server is used for each customer on a dedicated Azure Virtual Machine (VM) instance.
We use different push notifications, for example for incoming calls, chat messages or newly created cases. User IDs are used as identifiers, which cannot be linked to personal data by Microsoft Azure (username, etc.). Thus, personalized tracking of employee actions is not possible. For sending push notifications to smartphones, Google uses the Google Firebase service and Apple uses the Apple Push Notification service (APNs).
The data privacy policy for Microsoft Azure, which contains the EU standard contractual clauses on data protection, can be requested at privacy@maintastic.de.
Microsoft Ireland Operations Limited
Attn: Data Protection Officer
One Microsoft Place, South County Business Park
Leopardstown, Dublin 18
Ireland
Telephone: +353 (0) 1 295 3826
Europe Region West, Netherlands, Amsterdam
See Microsoft Online Service Terms (January 2020):
https://www.microsoft.com/licensing/docs/view/licensing-use-rights?rtc=1
Amazon Web Services Germany GmbH
Amazon Web Services GmbH
Krausenstr. 38
10117 Berlin
Germany
Only forwarding of encrypted and integrity-protected video streams. The STUN/TURN servers are operated by Maintastic GmbH on AWS cloud instances worldwide. There is no logging or storage of activities, in particular, no recording of user activities (e.g. which IP has made a video call with which other IP). Access to the STUN/TURN servers is generally only permitted by Maintastic administrators for maintenance activities and all access is logged by name.
The data protection guidelines for AWS which contain the EU standard contractual clauses on the subject of data protection, can be requested via privacy@maintastic.de.
See https://aws.amazon.com/ de/compliance/gdprcenter/ – No specific contact person is given.
See AWS GDPR Data Processing:: https://aws.amazon.com/de/compliance/gdpr-center/
Deutsche Telekom AG in cooperation with T-Systems International GmbH
Hosting takes place exclusively in the German legal area. The server location is typically Biere (redundant location is Magdeburg), Germany. A separate Maintastic server is used for each customer on a dedicated OTC Virtual Machine (VM) instance.
The data protection guidelines for T-Systems OTC can be requested via privacy@maintastic.de.
All Telekom sub-processors can be requested via gdpr@telekom.de.