Maintastic Helpdesk

Maintastic helpdesk

This page provides technical support and guidance for using the Maintastic CMMS.

Current user guide

Find a complete feature overview and step-by-step usage instructions for the Maintastic software and app in the latest user guide.

User guide
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Release Notes

The release notes provide a comprehensive overview of new features, enhancements, and bug fixes in the latest versions of Maintastic.
28. January 2026

Maintastic Version 18.0

This release focuses on strengthening collaboration with external service providers and suppliers and delivering a more intuitive, faster mobile experience for maintenance technicians and machine operators. With major improvements in ticket transparency, navigation, and asset organization, Maintastic helps maintenance teams work more efficiently across locations, devices, and organizations.
The highlights of this release are our new external ticket collaboration capabilities and the mobile home view.

A More Productive Start with the New Mobile Home View

The new Home View becomes the default landing page after login, giving operators and technicians instant access to their most important items. It bundles personal tickets, tasks, assets, workflows, chats, and contacts into a single, action-ready dashboard.
Quick actions like creating tickets, scanning QR codes, or starting video calls are always one tap away.
Benefits:
  • Access all key modules straight from the home screen
  • Jump directly to your open tickets, tasks, and requests
  • Start video calls, scan QR codes, or create tickets immediately
  • Reduce navigation time and streamline daily mobile work instructions
  • Configure the home view to match your technician's needs.
Enhanced Collaboration & Ticket Handling
Maintastic introduces a unified set of improvements that make ticket collaboration for internal and external users more transparent, structured, and efficient. External users can participate securely without accessing all internal knowledge, while all users benefit from clearer communication tools, inline attachments, and a more intuitive ticket layout. These enhancements strengthen operational clarity and streamline daily maintenance and service workflows.
Benefits:
  • Enable secure collaboration with external partners without revealing internal data
  • Improve communication clarity with clearly separated internal and shared comment channels
  • Add documents and images directly to comments for better context
  • View attachments inline or in full-screen mode for easier inspection
  • Navigate a cleaner, more responsive ticket layout with key information visible at a glance
Enhancing Asset Navigation on Mobile
Mobile users can now filter Assets, Tickets, and Work Instructions by functional location and quickly find relevant uncategorized Assets. Searching by name or serial number ensures fast access for technicians.
Benefits:
  • Filter lists by functional location for more actionable mobile navigation
  • Search by asset name or serial number to find equipment instantly
  • Discover uncategorized assets that previously stayed hidden
  • Speed up troubleshooting with better mobile findability
Web Improvements for Functional Location Management
Administrators can now reorganize their functional location structure more efficiently. Both Folders and Assets can be moved within the location hierarchy directly on the web.
Benefits:
  • Reorganize folders quickly to keep the location tree clean and logical
  • Move assets between locations as equipment changes placement
  • Maintain a clear and accurate mapping of your facility
To the Release Notes Archive

Features

AI Agent

Create & access knowledge so your team can get work done faster

Asset Management

Manage all assets centrally

Ticketing & Error Management

From malfunction to solution – via QR code, IoT, or AI

Maintenance Planning

Plan single and recurring work orders

Work Orders & Task Management

Complete orders & tasks with ease

Work Instructions & Checklists

Capture & share expert knowledge in a structured way

Collaboration with AI & AR

Video support & intelligent chats

API & Integration

Connect systems & create seamless processes

White-Label Options

Customize Maintastic to match your corporate design

Deployment Options

Cloud or on-premise

Use cases

Maintenance Management (CMMS)

Plan, respond, & optimize – the key to smooth & efficient maintenance!

Mobile Maintenance (CMMS App)

Manage tickets and work orders from the shop floor

Customer Service Management (CSM)

Digital business models that elevate customer service

General Manufacturing

Ensure optimal equipment effectiveness (OEE)

Pharma & Life Sciences

Prevent production downtimes in regulated environments

Construction & Mining

Maximum uptime for fleet operators & mobile equipment manufacturers

Discover & Decide

Customer Success

Leverage the full potential of digital maintenance

News Blog

Best practices, trends & news

Knowledge Hub

Advanced maintanance & service knowledge

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Support & Release Notes

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