Maintastic Helpdesk

Maintastic helpdesk

This page provides technical support and guidance for using the Maintastic CMMS.

Current user guide

Find a complete feature overview and step-by-step usage instructions for the Maintastic software and app in the latest user guide.

Need personalized support?
Reach out to our helpdesk by email or phone for personalized support with the Maintastic CMMS.

Release Notes

The release notes provide a comprehensive overview of new features, enhancements, and bug fixes in the latest versions of Maintastic.
22. Juni 2025
Maintastic Version 17.0
Welcome to Maintastic – The Collaborative Maintenance Management System
We’re thrilled to introduce Maintastic – more than just a new name and look. It’s a breakthrough transformation from a visual remote assistance solution into a collaborative CMMS (Computerized Maintenance Management System) that covers all your enterprise assets and operations.
Version 17 brings major improvements in usability, structure, and features across the entire software – designed to streamline maintenance and service processes at scale.

Better Collaboration with new Chat Features

Communication just got easier. Chats now include message search, multiple file uploads via drag & drop, and faster chat creation.

Benefits:

All About Assets
Formerly called “Products,” assets can be managed with more flexibility, including QR-code scanning, filtering by type, and managing functional locations.
Benefits:
Manage Maintenance and Service Requests more flexibly
With the transition from “Cases” to “Tickets,” we introduce rich descriptions, filtering directly in the main menu, and better integration of standard operational procedures and tasks — all designed to streamline operations and speed up response times.
Benefits:
Task Management reimagined
View and manage all maintenance and service tasks across tickets in one place. Give your technicians a quick overview of what needs to be done today.
Benefits:
Standardized Maintenance Procedures with Smart Workflows
The Workflows module helps maintenance teams digitize and execute standard operating procedures with clarity, consistency, and control — from daily checklists to more complex repair routines.
Benefits:
Faster, safer & better integrated
Maintastic 17 brings major backend upgrades and new API capabilities. With faster performance, improved security, and smarter integrations, your maintenance operations scale more reliably than ever.
Benefits: