Visual remote assistance

Visual remote assistance – minimize machine downtime with real-time collaboration

Maintastic connects maintenance teams with machine suppliers or external technicians through real-time visual collaboration. Instead of lengthy explanations or unnecessary site visits, all participants share a live view of the situation. Technical questions about machines can be clarified and resolved on the spot. Augmented Reality (AR) tools further enhance the collaboration, resulting in reduced downtime, faster repairs, and lower service costs.
Experience firsthand how live collaboration with visual remote assistance can accelerate your maintenance processes.
Technician on a remote assistance call with expert, both smiling and communicating live via smartphone and headset.

Collaboration software for industrial teams

Whether it’s a malfunction, a technical question, or a coordination task, Maintastic provides collaboration software designed specifically for day-to-day maintenance operations. Unlike standalone video conferencing tools or generic consumer apps, all participants collaborate directly within the process – live, visual, and always in the context of machines, tickets, and tasks.

Live interaction with augmented reality

Mark, draw, and explain directly within the live video stream – ensuring clear, real-time communication without misunderstandings.

Freeze mode

Freeze and collaboratively annotate still images – perfect for detailed analysis and highlighting problem areas.

Protection of sensitive data

Protect sensitive information with effective safeguards like background blurring and real-time face anonymization.

Easy invitations via SMS or email

External partners, such as service technicians from suppliers, can be invited to a video session with ease, no app installation required. Access is available directly via a mobile browser.

Full-HD video call

High-quality video and audio for optimal communication.

Technical documentation

Document solutions directly in the ticket using photos, videos, and conversation history.
Technikerin mit Schutzhelm und Gehörschutz liest und tippt auf ihrem Smartphone, umgeben von Chatnachrichten-Symbolen.

Seamless communication for technical teams with integrated chat

Not every question requires a video session. For quick follow-ups, coordination, or sharing images, manuals, and maintenance notes, the integrated chat is always available. Use one-on-one or group chats – whether among maintenance teams or with the AI chatbot. Chats are accessible anytime, anywhere, from both desktop and Maintastic app.

AI chatbot as a digital colleague

Before a video call or external consultation is needed, the AI chatbot steps in as a digital assistant. Drawing on documented solutions from past maintenance and repair activities, it suggests proven solutions for similar scenarios. This enables shop floor technicians to respond more quickly and effectively – minimizing downtime and keeping operations running smoothly.
Sprachnachricht über Fehler am Laserschneider wird vom KI-Agenten analysiert, der Lösungsvorschläge zur Behebung anbietet.

Trusted by industry leaders – driving collaboration through AI & AR

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FAQs about visual remote assistance in Maintastic

What sets Maintastic visual remote assistance apart from traditional video conferencing tools?

Maintastic is purpose-built for technical operations. Unlike conventional conferencing tools, it provides AR interaction, freeze mode, real-time face anonymization, and integrated documentation – seamlessly embedded within the context of machines, tickets, and maintenance work orders.
External participants, such as service technicians from machine suppliers, can be invited via SMS or email – no app installation required. They can join sessions directly through their mobile browser.
The AI chatbot delivers technical insights drawn from previous maintenance and repair cases, helping shop floor teams resolve issues faster and save valuable time.
Yes. Beyond maintenance, Maintastic is also well-suited for after-sales service and end-customer support – whether during commissioning, troubleshooting, or fault diagnostics. It provides a solid foundation for digital service offerings and scalable, innovative business models.
Visual remote assistance is fully integrated into the Maintastic CMMS , enhancing existing features such as asset management , ticketing & error management , and digital work instructions & checklists with real-time visual collaboration. If needed, the CMMS can also be integrated into your existing system landscape – including a white-labeling option to match your company’s corporate design.

Accelerate collaboration – within your organization and beyond

Whether across teams, between locations, or with external experts – visual remote assistance simplifies technical collaboration and makes it more direct. Discover what’s possible today.