How Maintastic enhances your customer service
Deliver better service with Maintastic — digital, scalable, and built around your customers. Streamline your workflows, gain actionable knowledge, and create loyalty that lasts:
- Manage assets globally – Gain centralized control over your entire installed base
- Create tickets effortlessly – Use QR codes or voice input directly on machines and systems
- Enable self-service – Provide digital work instructions and checklists for faster issue resolution
- Accelerate problem solving – Leverage Augmented Reality Remote Assistance for instant expert support
- Boost productivity – Empower helpdesk and field teams with AI-driven service knowledge suggestions
- Create digital business models – White-label your own branded service app for new revenue streams
- Connect your systems – Integrate seamlessly via a powerful API and standard connectors for end-to-end processes
Key use cases of Maintastic as CSM software
Provide a customer portal
Give your customers the tools they need – from technical documents to digital checklists and repair guides.
Initiate support processes
From error reports to spare parts or setup support, customers can start the right support flow with a quick QR code scan.
Receive high-quality tickets
Customers submit reports using voice input — AI then transcribes, interprets, and formats them into structured service tickets.
Shorten response time
Real-time support via live chat and AR remote assistance – with field photos and videos — fuels faster resolutions and creates rich content for generative AI.
Find information faster
Empower your team with AI-driven knowledge and faster resolutions. At the same time, customers get immediate answers from the AI chatbot – no human support needed.
Integrate service partners
Include partners and dealers in your service workflows – with defined roles and automated escalation paths.
Field service management
Beyond customers and partners, your field service teams gain powerful tools: digital work instructions, task coordination, and AR-based remote assistance.
What our customers say about Maintastic
50%
reduction in Mean Time to Repair (MTTR)
35%
faster information access — powered by AI
25%
increase in maintenance and service efficiency
These companies rely on Maintastic
Launch a custom service app under your brand
Turn Maintastic into your branded service hub – with a personalized design, your own URL, and app identity. Offer a fully branded customer journey and open the door to digital after-sales business growth.
AR remote assistance for Salesforce Service Cloud
Integrate Maintastic’s remote assistance with Salesforce Service Cloud to link service tickets and create seamless, end-to-end workflows.
- Standardized integration for Salesforce Service Cloud
- Schedule or initiate a video call instantly from any service ticket
- Increase first-time-fix rate and reduce on-site service visits
FAQs about customer service management with Maintastic
What is customer service management (CSM)?
Customer service management (CSM) includes the processes, tools, and methods companies use to deliver efficient, digital technical service – from the initial customer request to final issue resolution. Key components include ticketing and error management, self-service portals, remote support, knowledge management, and the integration of customers and service partners into service workflows. The primary goals of CSM are to enhance service quality, reduce response and resolution times, and enable scalable, digital after-sales business models.
What is Maintastic used for?
Maintastic is a modern computerized maintenance management system (CMMS) that also delivers powerful customer service management (CSM) capabilities. It enables you to manage both maintenance operations and customer service processes in a structured, efficient, and fully digital way. Key features include ticketing and error management, remote support, self-services, and AI-powered knowledge management.
Who benefits from using Maintastic in customer service?
Maintastic is ideal for manufacturers of complex machinery, equipment, and systems. As a powerful CSM platform, it is trusted by both small and medium-sized enterprises (SMEs) and large international companies. Maintastic empowers service managers, helpdesk teams, and field technicians to deliver customer service that is digital, efficient, and scalable. Typical use cases span a wide range of industries, including machinery and plant engineering, custom machine building, drive and automation technology, medical technology, and technical service for industrial products.
How does Maintastic integrate with existing systems?
Maintastic offers flexible integration options to fit seamlessly into your existing IT landscape. A robust API enables custom connections to ERP, IoT, and other enterprise systems. A standardized integration is available for Salesforce Service Cloud.
Get started now – with your digital customer service
Want to see Maintastic in action or have questions? Reach out to our team or get started right away with a free trial – quick and easy.