Reactive maintenance done right – report, prioritize, resolve
Breakdowns happen – It’s how you respond that makes the difference. With Maintastic, reactive maintenance tasks are recorded digitally, clearly structured, and fully traceable, even under pressure. Tickets are prioritized and assigned to the right machine and maintenance team. When necessary, machine suppliers can be involved via video or chat support, turning reactive maintenance into a truly collaborative process.
Create tickets by voice – powered by the AI agent
For reactive maintenance that’s both structured and efficient, the Maintastic AI agent supports you right from the start. Simply speak to submit issues, repair needs, or improvement ideas – no typing required. The AI instantly transforms your input into detailed, structured tickets, with multilingual support when needed.
This saves time, minimizes communication barriers, and ensures high-quality ticket data – even in fast-paced or high-pressure environments.
Condition-based maintenance made easy with IoT-powered error detection
Maintastic allows you to log tickets manually or trigger them automatically using IoT or condition monitoring systems. As soon as an irregularity is detected, a maintenance request is instantly generated in the Maintastic Maintenance Management (CMMS). This ensures your team reacts quickly, accurately, and only when intervention is necessary.
One system, many roles – how different users interact with the platform
Maintenance manager
Plans and assigns tasks, sets priorities, and uses ticket data for analysis, optimization, and long-term planning.
Technicians / Maintenance staff
Handles tickets for inspections, maintenance, repairs, and breakdowns – with mobile access to key information such as machine history, digital work instructions & checklists.
Production staff / machine operators
Reports issues using descriptions, photos, and videos – or submits improvement suggestions directly at the asset via QR code.
Machine supplier
Is involved in diagnostics when required – via video support or chat. Provides expert knowledge to accelerate issue resolution.
Safety officers
Reports hazards directly at the site, documents countermeasures, and supports audits – such as 5S audits.
Quality assurance
Logs quality issues through the ticketing & error management system, checks process and product standards, and initiates corrective actions for continuous improvement.
FAQs about ticketing & error management in Maintastic
What is a ticketing & error management system in the context of maintenance operations?
A ticketing & error management system for maintenance is a digital solution designed to capture, assign, manage, and document issues, inspections, maintenance tasks, and other reports in a structured and traceable way. Its purpose is to centralize information, streamline communication between maintenance, production, and other teams, and ensure process transparency. A modern system clearly defines responsibilities, shortens response times, and guarantees that all actions are fully documented – digitally, on the go, and in real time.
How is the ticketing & error management system integrated into Maintastic CMMS?
The ticketing & error management system is a core component of Maintastic CMMS. It integrates seamlessly with key features such as Asset Management, Maintenance Planning, Work Orders & Task Management, Mobile Maintenance, and Work Instructions & Checklists. As a result, requests can be not only logged but also managed and analyzed throughout the entire maintenance process.
What tasks are supported by Maintastic’s ticketing & error management system?
Maintastic supports the full lifecycle of a maintenance ticket – from issue logging and automatic assignment to prioritization and post-resolution feedback. It is designed for reactive and condition-based maintenance, as well as preventive maintenance tasks, scheduled inspections, repairs, and safety or quality assurance measures.
Who are the typical users of the ticketing & error management system?
The system is used by everyone involved in daily operations: production staff log issues, maintenance leads assign tasks, and technicians execute and document the work. Safety officers, quality assurance teams, and even external suppliers also engage with the system – through video support or chat when necessary.
Does Maintastic offer AI-driven ticket creation?
Yes. Maintastic supports AI-driven ticket creation via voice input. Moreover, users receive solution suggestions as they log a ticket for an issue.
What extra features or benefits can users expect from the ticketing & error management system?
The system supports your maintenance team with features designed to streamline processes, enhance clarity, and improve overall efficiency.
- Customization: Ticket types and input fields can be tailored to fit your specific processes and requirements.
- Filter views: Flexible filters ensure clarity and focus in daily ticket handling.
- Mobile CMMS: Report issues directly from machines by scanning a QR code – using either a mobile browser or the Maintastic app. Technicians can also access machine history, digital work instructions and checklists via the app.
- API: Automates ticket creation by connecting IoT sensors and integrating effortlessly with your existing ERP or IT systems.
Let’s connect!
Talk to our experts and see how Maintastic’s ticketing & error management system can elevate your operations.